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In the 21st century, technology touches all aspects of work as companies strive to find and leverage the next big thing. James Holincheck, managing vice president of research at Gartner, a technology research firm, shared his insights into what aspects of technology have the most impact on human capital management and the vendor community. Emerging technologies such as cloud computing and social networking are driving many larger vendors to tap the savvy and innovation of smaller start-ups that may have their ears closer to the ground.
What is the most important role of a human capital vendor from a talent manager’s perspective?
Holincheck: Most human capital management vendors, of software at least, [provide] technology to help talent managers be more successful in managing talent. That’s the obvious thing. But some certainly do more than that. Some provide various different professional services that help those customers get more out of their investments in technology, or they partner with third parties that can help with that. A technology solution in and of itself is necessary but not necessarily sufficient to be a successful talent manager.
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